Shipping and cancellation policy
Introduction
At Modern Tech, we are committed to reliable, secure shipping so your orders arrive in the best possible way. Below are the details of our shipping policy.
1. Shipping areas
Within the Kingdom of Saudi Arabia: we ship to all cities and regions through trusted shipping companies.
International shipping: not available at this time; we will announce it when it becomes available.
2. Delivery time
Major cities (e.g. Riyadh, Jeddah, Dammam, Makkah, Madinah): approximately 2 to 5 business days.
Other areas: approximately 3 to 7 business days depending on the customer’s location.
Delays may occur beyond our control due to carriers, weather, or peak seasons.
3. Shipping fees
Shipping fees are calculated at checkout based on product weight and delivery location.
There is no free shipping; payment includes shipping costs according to rates set by the shipping company.
4. Order tracking
You can track your order directly on the approved shipping company’s website.
5. Shipping delays
If an unexpected delay occurs, we will notify the customer promptly by email or phone.
Modern Tech is not responsible for delays caused by weather, customs procedures, or other circumstances outside our control.
6. Receiving orders
The customer should verify that the product is intact before signing for delivery.
If there is damage or an error in the order, contact us within 24 hours of receiving the shipment.
7. Changing or cancelling an order
You may cancel or change an order before it is shipped by contacting customer service.
If the order has already shipped, the customer bears shipping and return fees in case of cancellation or return.
8. Contact customer service
For shipping questions, please contact us at:
Email: info@modern-tech.com.sa
Phone: 0569101847
Business hours: Saturday to Thursday, 9:00 a.m. to 6:00 p.m.
Modern Tech strives to offer the best shipping experience for our customers, with attention to accuracy and speed of delivery.
9. Order cancellation by the store
Modern Tech may cancel a customer’s order if the product is out of stock or if an error occurred, and the customer has the right to a full refund of the amount paid.